Studio Operations & Client Experience Lead

Barry; Carlsbad (CA); On-site; USD 48,000 - 70,000; Full time

Job summary

Barry's, the best workout in the world, is hiring a Client Operations Lead in California to drive studio sales and operations while delivering exceptional hospitality. You will act as a brand ambassador, mentor peers, and maintain high standards of service in a fast-paced studio environment.

The role emphasizes hands-on leadership, customer-centric culture, and collaboration with studio teams to ensure a memorable client experience and consistent operational excellence.

Qualifications

• Strong hospitality customer service aligned with Barry's Mission, Vision and Values.
• Availability to work 4 to 5 shifts, one being a weekend day.
• Friendly, outgoing personality and enjoy social interaction.
• Exhibits enthusiasm for the studio and for the job.
• Must be a patient, courteous listener, able to show empathy.
• Responding to clients request with a can-do attitude.
• Cooperative manner with a focus on team culture.
• Ability to prioritize and work within a fast-paced environment.
• Have an eye for detail and care for the studio's appearance and cleanliness.
• Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction.
• Support the client experience with hospitality and studio amenities to build personalized experiences.
• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience.
• Serve as mentor, influencer and motivator of peers supporting all Barry's initiatives, practices and policies.
• Develop constructive and cooperative working relationships with clients/staff, and maintain them over time.
• Assist clients, building individual connections, and providing direction with any questions or concerns.
• Communicating with studio leadership, peers: provide information to supervisors and co-workers in a timely manner.
• Deliver first class client experience or hospitality at all times.
• Greet, assist and check in customers.
• Respond to customer questions at the studio, per phone and email.
• Handle studio membership database, register new clients, receive membership payments and maintain client base.
• Support marketing initiatives including client data capture and accuracy, communication on events and campaigns.
• Motivate team and build positive morale to drive results through accountability and celebrating successes.
• Provide timely coaching to team members and communicate recaps to their line manager.
• Deliver operational excellence in all studio processes.
• Ensure a clean and welcoming atmosphere at all times.
• Guide clients with regards to promotions, discounts and events.
• Deliver quality shakes and customer service in the Fuel Bar.
• Handle pre-orders and orders on the spot.
• Maintain product knowledge for all studio retail operations.
• Participate in training and development programs and meetings as directed by Operations leaders.
• Have flexibility with schedule, including weekends, holidays, morning or night shifts.

Skills

Hospitality

Customer service

Communication

Teamwork

Flexibility

Attention to detail

Multitasking

Brand ambassador

Problem solving

Scheduling flexibility

Job description

Barry's, the best workout in the world, is hiring a Client Operations Lead in California to drive studio sales and operations while delivering exceptional hospitality. You will act as a brand ambassador, mentor peers, and maintain high standards of service in a fast-paced studio environment.

The role emphasizes hands-on leadership, customer-centric culture, and collaboration with studio teams to ensure a memorable client experience and consistent operational excellence.