Client Experience & Studio Operations Lead

Barry's; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Barry’s is seeking a Client Operations Lead in Austin to drive studio sales and operations, ensuring an exceptional in-studio experience for every client. You will work closely with the studio team to uphold Barry’s hospitality standards and brand Ambassador duties.

This entry-level leadership role requires flexibility to work 4–5 shifts including weekends, strong customer service, and the ability to mentor peers. Barry’s offers a dynamic fitness community and growth opportunities.

Qualifications

• Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.
• Availability to work 4 to 5 shifts, one being a weekend day
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Responding to clients requests with a can-do attitude
• Cooperative manner with a focus on team culture.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS
• Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
• Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
• Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies
• Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
• Assist clients, building individual connections, and providing direction with any questions or concerns
• Communicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
• Deliver operational excellence in all studio processes
• Ensure a clean and welcoming atmosphere at all times
• Guide clients with regards to the latest studio promotions, membership discounts and/or special events
• Deliver quality shakes and customer service in the Fuel Bar
• Handle pre-orders and orders on the spot
• Custom to each customer’s needs
• Maintain product knowledge for all studio retail operations
• Participate in all relevant training and development programs and meetings as directed by Operations leaders
• Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
• Facility Maintenance: Support in Preparing studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
• Support in cleaning and maintaining of locker rooms to brand standard as directed
• Support in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
• Support in Laundry services, including collecting, washing, and folding towels
• Support daily and weekly cleaning and maintenance checklists
• Company Culture Responsibilities: Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.
• Represent the Barry’s brand within the studio and throughout the PA fitness community.
• Assist in participating in and enhancing the community with your studio and regional teams.

Skills

Hospitality

Customer service

Communication

Team leadership

Flexibility schedule

Brand ambassador

Job description

Barry’s is seeking a Client Operations Lead in Austin to drive studio sales and operations, ensuring an exceptional in-studio experience for every client. You will work closely with the studio team to uphold Barry’s hospitality standards and brand Ambassador duties.

This entry-level leadership role requires flexibility to work 4–5 shifts including weekends, strong customer service, and the ability to mentor peers. Barry’s offers a dynamic fitness community and growth opportunities.