Client Experience & Studio Operations Lead

Barry; Hoboken (NJ); On-site; USD 52,000 - 75,000; Full time

Job summary

Barry’s in Hoboken is seeking a Client Operations Lead to drive studio sales and daily operations, ensuring a warm, high‑quality in‑studio experience. You’ll lead the team in the absence of senior leaders and uphold Barry’s standards in hospitality, communication, and service.

The role requires building relationships with clients and staff, handling memberships, coordinating marketing efforts, and delivering first‑class customer service, with flexibility to work weekends and varied shifts.

Qualifications

• Strong hospitality and guest‑facing service requirements.
• Ability to manage client interactions with courtesy and professionalism.
• Experience leading small teams or shifts in a service environment.
• Excellent communication and interpersonal skills across in‑person and digital channels.
• Willingness to work weekends, holidays, and varied shifts.
• Proactive mindset to uphold Barry’s brand standards.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Maintain quality standards for services and evaluate customer satisfaction.
• Support client experience with hospitality and studio amenities to build personalized experiences.
• Be a brand ambassador, ensuring clients are warmly welcomed and have a memorable experience.
• Mentor and motivate peers; reinforce Barry’s initiatives and policies.
• Develop cooperative relationships with clients and staff; maintain them over time.
• Assist clients with questions; provide timely information via phone, email, or in person.
• Deliver first‑class client experience and hospitality at all times.

Skills

Hospitality mindset

Customer service excellence

Team leadership

Communication skills

Flexible schedule

Brand ambassador

Job description

Barry’s in Hoboken is seeking a Client Operations Lead to drive studio sales and daily operations, ensuring a warm, high‑quality in‑studio experience. You’ll lead the team in the absence of senior leaders and uphold Barry’s standards in hospitality, communication, and service.

The role requires building relationships with clients and staff, handling memberships, coordinating marketing efforts, and delivering first‑class customer service, with flexibility to work weekends and varied shifts.