Luxury Store Team Leader & Guest Experience Coach

Tiffany & Co.; Florida; On-site; USD 70,000 - 100,000; Full time

Job summary

Tiffany & Co. is seeking a Team Manager in Florida to support the Director and lead store sales, operations and security teams. You will mentor staff, drive exceptional client experiences and coaching moments to exceed commercial targets, while embodying Tiffany values and delivering outstanding service.

You will manage client relationships, optimize operations, and develop talent to sustain high performance and brand integrity across shifts and roles.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience.
• Proven track record in sales generation and meeting commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to develop opportunities and maintain client relationships while ensuring brand recognition.
• Authorization to work in the United States.

Responsibilities

• Coach, guide and support store sales and/or operations to meet commercial targets.
• Lead and develop the team to deliver exceptional Tiffany client experiences.
• Provide management presence on the sales floor and elevate the Tiffany Experience.
• Drive client development activities and manage relationships with clients.
• Maintain operational excellence and compliance with procedures.
• Attract, hire, and retain top talent and foster high performance.

Skills

Leadership

Sales leadership

Coaching

Customer service

Team development

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Outlook

Word

Visio

PowerPoint

POS system

Client tracking systems

Job description

Tiffany & Co. is seeking a Team Manager in Florida to support the Director and lead store sales, operations and security teams. You will mentor staff, drive exceptional client experiences and coaching moments to exceed commercial targets, while embodying Tiffany values and delivering outstanding service.

You will manage client relationships, optimize operations, and develop talent to sustain high performance and brand integrity across shifts and roles.