Client Experience Specialist - Veterinary Care Front Desk

Blue Ridge Equine Clinic, Inc; Virginia; Hybrid; USD 45,957,000 - 51,577,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Bonuses

Paid time off

Job summary

Blue Ridge Equine Clinic, Inc. is seeking a Client Service Representative to be the first and last point of contact for clients, ensuring an exceptional experience.

The CSR manages appointments, answers calls, and coordinates with the medical team to streamline care and communication. In this role you will update records, process payments, and assist with daily operations while promoting services and the online store.

Qualifications

• High school diploma or equivalent required.
• Excellent communication with compassionate, client‑focused service.
• Prior customer service experience, preferably in veterinary or healthcare.
• Proficient with scheduling software and online communication platforms.
• Strong organizational skills and the ability to multitask.

Responsibilities

• Answer calls and emails; schedule appointments with veterinarians' availability.
• Greet clients; collect and relay medical information; triage inquiries.
• Update client/patient records; process billing and payments.
• Support the medical team and promote services and online store.

Skills

Client communication

Scheduling software

Tech proficiency

Organizational skills

Empathy

Education

High school diploma or equivalent

Tools

Practice management software

Billing software

Online payment platforms

Appointment scheduling tools

Job description

Blue Ridge Equine Clinic, Inc. is seeking a Client Service Representative to be the first and last point of contact for clients, ensuring an exceptional experience.

The CSR manages appointments, answers calls, and coordinates with the medical team to streamline care and communication. In this role you will update records, process payments, and assist with daily operations while promoting services and the online store.