Client Care Specialist — Veterinary Support & Growth Path

150256 Blue Ridge Equine Clinic; Blue Ridge (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, dental, vision

Life insurance

401(k) matching

Paid time off

Student loan assistance

Job summary

Blue Ridge Equine Clinic in Virginia is seeking a Client Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, process patient information, and ensure seamless communication between clients and our veterinary team.

This full‑time CSR role offers hourly pay between $16.00-$18.00 based on experience, with opportunities for growth, a supportive team, and a focus on compassionate client care in a fast‑paced animal clinic.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a compassionate, client-focused approach.
• Prior customer service experience, preferably in veterinary or healthcare.
• Basic proficiency with scheduling software and online communication.
• Strong organizational skills; able to handle multiple tasks during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Update client and patient records in the practice management system with accuracy.
• Process billing transactions, including credit card payments and insurance claims.
• Greet clients warmly and maintain a welcoming reception area.

Skills

Excellent communication

Compassionate service

Multitasking

Tech proficiency

Education

High school diploma

Job description

Blue Ridge Equine Clinic in Virginia is seeking a Client Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, process patient information, and ensure seamless communication between clients and our veterinary team.

This full‑time CSR role offers hourly pay between $16.00-$18.00 based on experience, with opportunities for growth, a supportive team, and a focus on compassionate client care in a fast‑paced animal clinic.