Client Services Representative

Star Valley Veterinary Clinic; Purcellville (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Vacation

Paid Holidays

In-house Training

Job summary

Blue Ridge Veterinary Associates is seeking a Client Service Representative to be the friendly first point of contact in a busy veterinary practice.

You will rotate between front desk and call center, handling calls, greeting clients, and maintaining accurate records while communicating estimates and treatment plans with care.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience, preferably in a veterinary hospital.
• Cheerful demeanor and contribute to a positive work environment.
• Able to learn veterinary terms and spell them correctly.
• Basic digital literacy; type 30 words per minute.
• Excellent written and verbal English communication.
• Able to work all shifts, including weekends and holidays.
• Be at least 18 years or older.
• Work well independently and in a group.
• Flexible in attitude and work habits.
• Physical effort: lifting and carrying records and equipment up to 25 lbs; sit/stand for extended periods.
• Love pets and all that comes with them.

Responsibilities

• Answer telephones and greet clients using a multi-line system.
• Maintain patient files and prepare health certificates, immunization certificates, and other documents.
• Schedule appointments and manage the front desk and call center rotation.
• Accurately communicate estimates and treatment plans to clients.
• Screen emergencies and prioritize cases that need to be seen.
• Maintain an active appointment schedule and keep records up to date.

Skills

Customer service

Communication skills

English proficiency

Multiline phone system

Organizational skills

Detail-oriented

Teamwork

Flexibility

Tools

Impromed

Job description

Hospital Name: Blue Ridge Veterinary Associates

Job Type: Support Staff

Description & Requirements

Company Description:

At Blue Ridge Veterinary Associates , we employ the finest veterinary professionals to deliver high-quality medical services while promoting a culture of compassion and authenticity. We cultivate attractive working environments and cultures for every hospital staff member, making sure they have the resources to give every pet accurate attention and keep clients well-informed.

Job Description

The Client Service Representative (CSR) is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The CSR answers telephones, greets clients, prepares patient files, receives and relays client correspondence, updates client financial records. The outstanding CSR has the ability to diffuse negative client situations and foster client bonding. You will rotate between the front desk and call center.

Schedule: Full-time. Various schedules are available. AM, Mid-day and PM shifts, including some weekends.

• Customer-centric and leadership abilities.
• Bond with clients and keep a positive demeanor in the reception area.
• Accurately maintain and prepare records, consent forms, other documents. Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
• Maintain an active veterinary appointment schedule, screening emergencies, and prioritizing cases that need to be seen.
• Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner using a multi-line system.
• Strong attention to detail and organizational skills.
• Accurately and compassionately communicate estimates and treatment plans.
• Experience with Impromed is a plus.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience, preferably in a veterinary hospital.
• Possess a cheerful demeanor and contribute to a positive work environment.
• Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms
• Perform basic digital literacy, type 30 words per minute.
• Excellent communication skills, including written and verbal language skills in English.
• Able to work all shifts, including weekends, and holidays.
• Be at least 18 years or older.
• Work well independently and in a group.
• Be flexible in attitude and work habits.
• Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time.
• Working conditions: Must love pets and all that comes with them

Additional information

All your information will be kept confidential according to EEO guidelines.

We reward leadership and excellence with:

• Medical, Dental and Vision Insurance
• Life Insurance
• 401(k) plan
• Paid Vacation
• Paid Holidays
• In-house Training