Client Experience Specialist - Vet Front Desk

GoodVets; Santa Clara (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous Paid Time Off

Employee discounts on veterinary care

Culture that values you

Job summary

GoodVets in Santa Clara, CA is seeking a Client Service Representative who will be the first and last impression for clients. You’ll manage phone calls, appointments, check-ins, and check-outs with warmth, professionalism, and empathy, ensuring a smooth client experience across the hospital.

This role supports the clinical team and hospital operations, requiring clear communication, ability to multitask in a fast-paced setting, and a positive, team-first attitude.

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Experience at front desk in veterinary/medical setting preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team
• Process payments and ensure accurate invoicing
• Monitor the flow of patients and clients throughout the day
• Maintain a clean and organized reception and lobby area
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations
• Assist emotionally stressed clients with compassion and clarity
• Support occasional light administrative and cleaning duties as needed

Skills

Customer service

Interpersonal communication

Multi-tasking

Conflict resolution

Empathy

Team player

Tools

Practice management software

Windows OS

Job description

GoodVets in Santa Clara, CA is seeking a Client Service Representative who will be the first and last impression for clients. You’ll manage phone calls, appointments, check-ins, and check-outs with warmth, professionalism, and empathy, ensuring a smooth client experience across the hospital.

This role supports the clinical team and hospital operations, requiring clear communication, ability to multitask in a fast-paced setting, and a positive, team-first attitude.