Client Experience Specialist — Vet Clinic

CityVet; Keller (TX); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

401(k) retirement plan with 4% match

Health Savings Account (HSA)

Paid time off

Zusammenfassung

CityVet is seeking a Client Service Specialist to serve as the clinics’ primary point of contact for client interfaces, ensuring a pleasant experience and building relationships that turn clients into loyal brand ambassadors. The role focuses on managing check-ins, guiding appointments, and delivering exceptional first impressions.

Join a vet-led team that values care, empathy, and personal connection, with comprehensive benefits and a supportive environment.

Qualifikationen

• At least 18 years of age at the time of hire.

Aufgaben

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Jobbeschreibung

CityVet is seeking a Client Service Specialist to serve as the clinics’ primary point of contact for client interfaces, ensuring a pleasant experience and building relationships that turn clients into loyal brand ambassadors. The role focuses on managing check-ins, guiding appointments, and delivering exceptional first impressions.

Join a vet-led team that values care, empathy, and personal connection, with comprehensive benefits and a supportive environment.