Client Experience Specialist - Tax Season Reception

H&R Block, Inc.; Cedar Lake (IN); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. in Cedar Lake, IN is seeking a seasonal Client Service Professional / Receptionist. You will be the welcoming first impression, manage client scheduling, support daily office operations, and work with tax professionals.

This in-person role during tax season offers training and opportunities to grow into tax preparation or office leadership. You will greet clients, answer calls, check-in, keep the office organized, and collaborate with team members to ensure a smooth client

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Detail-oriented with follow-through.
• Proficiency with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Multitasking

Organizational skills

Computer proficiency

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Cedar Lake, IN is seeking a seasonal Client Service Professional / Receptionist. You will be the welcoming first impression, manage client scheduling, support daily office operations, and work with tax professionals.

This in-person role during tax season offers training and opportunities to grow into tax preparation or office leadership. You will greet clients, answer calls, check-in, keep the office organized, and collaborate with team members to ensure a smooth client