Client Experience Specialist – Tax Office Reception

H&R Block, Inc.; Butler (Butler County); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. The role handles scheduling, daily office operations, and coordination with tax professionals.

This in-person position requires evening and weekend availability during tax season. Responsibilities include greeting clients, phone, check-in, document scanning, and maintaining a professional office environment.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and collaboration with team members and clients.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. The role handles scheduling, daily office operations, and coordination with tax professionals.

This in-person position requires evening and weekend availability during tax season. Responsibilities include greeting clients, phone, check-in, document scanning, and maintaining a professional office environment.