Client Experience Specialist — In-Person Front Desk

H&R Block, Inc.; Holiday (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of our office in Florida. This in-person role handles client check-in, scheduling, and coordination with tax professionals to ensure a smooth client experience.

Ideal candidates bring experience in fast-paced client service, strong communication, and the ability to multitask while maintaining confidentiality.

Qualifications

• Experience in fast-paced, client-centric environments is required.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.

Responsibilities

• Greet clients and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Communication

Organizational skills

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of our office in Florida. This in-person role handles client check-in, scheduling, and coordination with tax professionals to ensure a smooth client experience.

Ideal candidates bring experience in fast-paced client service, strong communication, and the ability to multitask while maintaining confidentiality.