Client Experience Specialist — Seasonal

H&R Block, Inc.; Madras (OR); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals.

The role is in-person and requires strong interpersonal skills, attention to detail, and the ability to multitask during tax season. Training will be provided to help you grow into tax preparation or leadership opportunities.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and clients.
• Ability to multitask and manage multiple priorities.
• Excellent organizational skills with attention to detail.

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Professional communication

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals.

The role is in-person and requires strong interpersonal skills, attention to detail, and the ability to multitask during tax season. Training will be provided to help you grow into tax preparation or leadership opportunities.