Client Experience Specialist - Seasonal (In-Person & Virtual)

H&R Block, Inc.; Karnes City (TX); Presencial; USD 23.000 - 32.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and guide them to the appropriate tax professional. You will schedule appointments, ensure client needs are met across in-person, phone, or virtual interactions, and help maintain a clean, organized office environment.

The role emphasizes strong customer service, multitasking, and proficiency with Microsoft Office in a fast-paced franchise setting.

Formación

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office or similar office software.

Responsabilidades

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure all client needs are met in-person, over the phone, or virtually.
• Maintain office cleanliness and organization with team members.
• Perform other duties as assigned.

Conocimientos

Fast-paced environment

Customer service

Multi-tasking

Time-management

MS Office

Educación

High school diploma or equivalent

Descripción del empleo

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and guide them to the appropriate tax professional. You will schedule appointments, ensure client needs are met across in-person, phone, or virtual interactions, and help maintain a clean, organized office environment.

The role emphasizes strong customer service, multitasking, and proficiency with Microsoft Office in a fast-paced franchise setting.