Client Experience Specialist — Seasonal

Jackson Hewitt - EMH; Eden (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Training & development

Opportunity for advancement

Full-time and part-time positions are

Work Lotto

Low-cost benefits

Teladoc

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Employee referral program

401k with Company Match

Earned Wage Access

Job summary

Jackson Hewitt - EMH is seeking a Seasonal Client Support Associate to warmly welcome clients, confirm appointments, assist with inquiries, and distribute marketing materials at our offices. You will be the friendly face guiding clients through their visit and ensuring a smooth experience.

No prior background is required; we welcome candidates from all work backgrounds. This role offers both full-time and part-time options, flexible scheduling, and opportunities to learn, grow, and advance

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and troubleshooting.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide exceptional service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer literacy

Customer service experience

Willingness to learn

Job description

Jackson Hewitt - EMH is seeking a Seasonal Client Support Associate to warmly welcome clients, confirm appointments, assist with inquiries, and distribute marketing materials at our offices. You will be the friendly face guiding clients through their visit and ensuring a smooth experience.

No prior background is required; we welcome candidates from all work backgrounds. This role offers both full-time and part-time options, flexible scheduling, and opportunities to learn, grow, and advance