Seasonal Client Experience Specialist

Jackson Hewitt - EMH; Burlington (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Full-time and part-time positions

Job summary

Jackson Hewitt - EMH is seeking a Seasonal Client Support Associate to act as the friendly face for clients in our Burlington, NC offices. You will engage with clients, confirm appointments, follow up with prospects, and share marketing materials to keep clients engaged while they wait.

The role emphasizes exceptional customer service, strong communication, and the chance to learn new skills in a supportive, team-driven environment. Flexible scheduling and advancement opportunities are available.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and greet them warmly.
• Confirm appointments for clients visiting offices.
• Follow up with past and potential clients to nurture relationships.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times to ensure a positive experience.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Customer service experience

Willingness to learn

Job description

Jackson Hewitt - EMH is seeking a Seasonal Client Support Associate to act as the friendly face for clients in our Burlington, NC offices. You will engage with clients, confirm appointments, follow up with prospects, and share marketing materials to keep clients engaged while they wait.

The role emphasizes exceptional customer service, strong communication, and the chance to learn new skills in a supportive, team-driven environment. Flexible scheduling and advancement opportunities are available.