Seasonal Client Experience Specialist

H&R Block, Inc.; Harrisburg (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role includes greeting clients, managing check-in, and coordinating with tax professionals to tailor consultations.

This in-person position emphasizes professional client experience and teamwork during tax season. You'll support daily operations, handle scheduling, and maintain confidentiality while contributing to a high-performing team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Evenings and weekends availability during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

HS diploma

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role includes greeting clients, managing check-in, and coordinating with tax professionals to tailor consultations.

This in-person position emphasizes professional client experience and teamwork during tax season. You'll support daily operations, handle scheduling, and maintain confidentiality while contributing to a high-performing team.