Seasonal Client Service Specialist

H&R Block, Inc.; Fort Smith (AR); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax expert. You will help schedule appointments, keep the office organized, and support team members in person, over the phone, or virtually.

This role requires prior customer service experience, strong multitasking and time-management skills, proficiency with Microsoft Office, and the ability to work in a fast-paced environment across multiple locations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Organizational skills

Time management

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax expert. You will help schedule appointments, keep the office organized, and support team members in person, over the phone, or virtually.

This role requires prior customer service experience, strong multitasking and time-management skills, proficiency with Microsoft Office, and the ability to work in a fast-paced environment across multiple locations.