Client Experience Specialist - Retail Banking

PNC Financial Services Group, Inc.; North Olmsted (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical/prescription coverage

Life insurance

Disability protection

401(k) with match

Dependent care reimbursement

Job summary

PNC Financial Services Group, Inc. in North Olmsted, OH seeks a Client Experience Associate to deliver a superior customer experience across multiple branches. You will educate customers on options, identify banking opportunities, and refer to branch staff to grow wallet share.

The role emphasizes in-office collaboration within Retail Banking, with a focus on loyalty, proactive service, and accurate processing of transactions. Prior experience is welcomed but not strictly required.

Qualifications

• No Degree
• Typically <1 year of related experience.
• In lieu of a degree, a comparable combination of education, certification(s) and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on alternatives for financial interactions.
• Identifies opportunities and refers as appropriate to branch staff.
• Engages customers through lobby activities and leverages technology to meet needs.
• Supports proactive sales conversations through a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in North Olmsted, OH seeks a Client Experience Associate to deliver a superior customer experience across multiple branches. You will educate customers on options, identify banking opportunities, and refer to branch staff to grow wallet share.

The role emphasizes in-office collaboration within Retail Banking, with a focus on loyalty, proactive service, and accurate processing of transactions. Prior experience is welcomed but not strictly required.