Banking Client Experience Specialist

PNC; North Olmsted (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with match

Paid time off

Job summary

PNC is seeking a Client Experience Associate in North Olmsted, OH to support multiple branches within Retail Banking. The role focuses on delivering a distinctive customer experience, educating clients on digital options, and driving loyalty through proactive engagement and referrals to branch staff.

In-office environment with emphasis on balance and inclusion. Base salary is disclosed with a broad range; candidates are encouraged to discuss location-based variations and individual experience

Qualifications

• Roles at this level typically do not require a university degree.
• May require related experience or product knowledge.
• Typically <1 year of related experience.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities and makes appropriate referrals to branch staff.
• Engages customers in the lobby and educates on digital options.
• Applies product and procedural knowledge to solve problems.
• Supports sales conversations through a defined process to elevate loyalty.
• Ensures accurate daily branch operations and transactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in North Olmsted, OH to support multiple branches within Retail Banking. The role focuses on delivering a distinctive customer experience, educating clients on digital options, and driving loyalty through proactive engagement and referrals to branch staff.

In-office environment with emphasis on balance and inclusion. Base salary is disclosed with a broad range; candidates are encouraged to discuss location-based variations and individual experience