Retail Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Solon (OH); On-site; USD 34,000 - 56,000; Full time

Job summary

PNC Financial Services Group, Inc. in Solon, OH is seeking a Client Experience Associate to deliver a personalized banking experience across branches in the region.

You will engage customers, educate on digital tools, identify banking opportunities, and refer them to branch staff to grow loyalty. You will support proactive service conversations, maintain accurate branch operations, and help customers manage finances with a focus on customer wellbeing and satisfaction.

Qualifications

• No degree required.
• Typically <1 year of related experience.
• No certifications or licenses required.

Responsibilities

• Delivers a unique customer experience across interactions and educates on alternatives.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Supports proactive sales conversations through a defined process and lobby engagement.
• Ensures branch operations are accurate and efficient.

Skills

Customer Service

Communication

Sales

Relationship Building

Job description

PNC Financial Services Group, Inc. in Solon, OH is seeking a Client Experience Associate to deliver a personalized banking experience across branches in the region.

You will engage customers, educate on digital tools, identify banking opportunities, and refer them to branch staff to grow loyalty. You will support proactive service conversations, maintain accurate branch operations, and help customers manage finances with a focus on customer wellbeing and satisfaction.