Client Experience Specialist - Banking & Loyalty

PNC; Troy (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Paid time off

Job summary

PNC is seeking a Client Experience Associate for its in-office retail branch team in Ohio. You will deliver an exceptional customer experience, educate customers on financial options, and drive loyalty through proactive conversations and referrals.

The role collaborates with branch staff, leverages technology to assist transactions, and adheres to policies to maintain efficient operations. Base salary ranges and incentive eligibility reflect market practice.

Qualifications

• Customer-focused approach to deliver financial wellbeing.
• Knowledge of banking products and services.
• Ability to communicate clearly and build loyalty.
• Willingness to engage in proactive sales activities.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and identifies banking opportunities.
• Performs lobby engagement to position PNC products and uses tech to assist customers.
• Adheres to policies, ensures accurate branch operations and transactions.
• Supports sales conversations through internal and outbound interactions.

Skills

Customer Experience

Banking Products

Digital Awareness

Effective Communications

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate for its in-office retail branch team in Ohio. You will deliver an exceptional customer experience, educate customers on financial options, and drive loyalty through proactive conversations and referrals.

The role collaborates with branch staff, leverages technology to assist transactions, and adheres to policies to maintain efficient operations. Base salary ranges and incentive eligibility reflect market practice.