Client Experience Specialist - Banking

PNC Financial Services Group, Inc.; Columbus (OH); Hybrid; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) match

Pension plan

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Columbus, OH. The role focuses on delivering a superior customer experience, educating customers on banking options, and identifying opportunities to strengthen relationships.

You will engage customers in the lobby, refer to branch staff when appropriate, and leverage technology to support transactions and product knowledge across regions. The position emphasizes loyalty and accurate day-to-day operations.

Qualifications

• Role favors candidates who can deliver a differentiated customer experience.
• Ability to educate customers on banking options and leverage technology.
• Experience with referrals to branch staff and cross-selling opportunities.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and refer opportunities to branch staff.
• Engage customers in the lobby and promote PNC products to meet needs.

Skills

Customer service

Accountability

Banking knowledge

Branch Banking

Client loyalty

Digital awareness

Proactive sales

Effective communications

Identifying opportunities

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Columbus, OH. The role focuses on delivering a superior customer experience, educating customers on banking options, and identifying opportunities to strengthen relationships.

You will engage customers in the lobby, refer to branch staff when appropriate, and leverage technology to support transactions and product knowledge across regions. The position emphasizes loyalty and accurate day-to-day operations.