Customer Experience Specialist - Banking

PNC Financial Services Group, Inc.; Painesville Township (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

Life insurance

Disability protection

401(k) with PNC match

Pension and stock purchase plans

Educational assistance

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Niles, OH to support multiple branches.

You will deliver a differentiated customer experience, educate customers on options, and identify opportunities to grow wallet share across the region. Responsibilities include handling a variety of customer interactions, referring opportunities to branch staff, and engaging customers to promote PNC products and services while leveraging technology for efficient service

Qualifications

• Experience in banking customer service and relationship building.
• Strong communication and listening skills.
• Ability to identify customer needs and refer to branch staff.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities during customer interactions and makes referrals.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Customer Service

Digital Awareness

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Niles, OH to support multiple branches.

You will deliver a differentiated customer experience, educate customers on options, and identify opportunities to grow wallet share across the region. Responsibilities include handling a variety of customer interactions, referring opportunities to branch staff, and engaging customers to promote PNC products and services while leveraging technology for efficient service