Client Experience & Loyalty Specialist

PNC; Bethany Beach (DE); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Stock purchase plan

Educational assistance

Job summary

PNC is seeking a Client Experience Associate to deliver a superior customer experience at branches in the Bethany Beach, DE area. The role emphasizes educating customers on financial options, referring opportunities to branch staff, and supporting lobby engagement to foster loyalty.

Based in an in-office setting, this position focuses on delivering personalized service while balancing branch operations and sales activities across the region.

Qualifications

• Experience in delivering customer-centric service in financial services.
• Ability to identify opportunities and refer customers to branch staff.
• Strong communication and relationship-building skills.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing.
• Educate customers on banking options and refer opportunities.
• Engage with customers in the lobby and through calls to drive loyalty.
• Support teller and branch operations to ensure efficiency.

Skills

Customer Experience

Sales referrals

Communication

Financial services

Education

No Degree

Tools

CRM software

Banking systems

Job description

PNC is seeking a Client Experience Associate to deliver a superior customer experience at branches in the Bethany Beach, DE area. The role emphasizes educating customers on financial options, referring opportunities to branch staff, and supporting lobby engagement to foster loyalty.

Based in an in-office setting, this position focuses on delivering personalized service while balancing branch operations and sales activities across the region.