Client Experience Specialist - Retail Banking

PNC; Salisbury (MD); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Salisbury, MD to deliver a superior customer experience across multiple branches in the region. The role emphasizes educating customers, identifying opportunities, and leveraging technology to enhance financial wellbeing.

The position is in-office with a focus on relationship-building and loyalty. Candidates should be prepared for a data-driven sales process, cross-functional collaboration with branch staff, and a commitment to diversity and

Qualifications

• No degree required.
• Typically < 1 year of related experience.
• Spanish speaking preferred.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures and ensures teller and branch operations are efficient and accurate.
• Supports proactive sales conversations through a defined sales process including service-to-sales and lobby engagement.
• Supports customer loyalty and grows share of wallet through differentiated customer experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate in Salisbury, MD to deliver a superior customer experience across multiple branches in the region. The role emphasizes educating customers, identifying opportunities, and leveraging technology to enhance financial wellbeing.

The position is in-office with a focus on relationship-building and loyalty. Candidates should be prepared for a data-driven sales process, cross-functional collaboration with branch staff, and a commitment to diversity and