Client Experience Specialist

PNC Financial Services Group, Inc.; North Olmsted (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical / Prescription Coverage

Dental / Vision Insurance

401(k) with match

Paid holidays and vacation

Job summary

PNC Financial Services Group, Inc. in North Olmsted, OH is seeking a Client Experience Associate to deliver a differentiated customer experience across branch interactions. You will educate customers, identify banking opportunities, and engage in proactive lobby activities to promote PNC products and services.

The role emphasizes customer loyalty, risk awareness, and the use of digital tools to enhance daily banking experiences. In-office role with competitive benefits.

Qualifications

• No university degree required; related experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions and identifies banking opportunities for referrals.
• Performs lobby engagement to connect with customers and position PNC products to meet needs.
• Educates customers on managing financial transactions leveraging technology, tools, and resources.

Skills

Customer Service

Digital Awareness

Effective Communications

Problem Solving

Understanding Customer Needs

Customer Focused

Managing Risk

Education

No Degree

Job description

PNC Financial Services Group, Inc. in North Olmsted, OH is seeking a Client Experience Associate to deliver a differentiated customer experience across branch interactions. You will educate customers, identify banking opportunities, and engage in proactive lobby activities to promote PNC products and services.

The role emphasizes customer loyalty, risk awareness, and the use of digital tools to enhance daily banking experiences. In-office role with competitive benefits.