Client Experience Specialist — Multi-Branch Banking

PNC; Mason (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

In-office work environment

Paid time off and holidays

Job summary

PNC in Mason, Ohio is seeking a Client Experience Associate to support multiple branches in the region. This in-office role emphasizes delivering top-tier customer experiences and promoting financial wellbeing.

Responsibilities include engaging customers, identifying opportunities, guiding them to PNC products, and ensuring accurate branch operations. No degree required; typically <1 year related experience; local market focus.

Qualifications

• No university/college degree required; related experience may be considered.
• Typical experience is <1 year in related roles.
• Proactive engagement with customers to identify needs and opportunities.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities through conversations with customers and refers to branch staff.
• Performs lobby engagement activities to connect with customers and promotes PNC products.

Skills

Accountability

Banking

Customer Experience

Customer Service

Proactive Sales

Education

No Degree

Tools

CRM Software

Job description

PNC in Mason, Ohio is seeking a Client Experience Associate to support multiple branches in the region. This in-office role emphasizes delivering top-tier customer experiences and promoting financial wellbeing.

Responsibilities include engaging customers, identifying opportunities, guiding them to PNC products, and ensuring accurate branch operations. No degree required; typically <1 year related experience; local market focus.