Client Experience Specialist - Banking

PNC Financial Services Group; Rockford (IL); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off

Job summary

PNC Financial Services Group in Rockford, IL, is seeking a Client Experience Associate in our Retail Banking team. This in-office role supports multiple branches in the region and focuses on delivering exceptional customer experiences to improve financial wellbeing and loyalty.

You will engage customers in the lobby, educate them about PNC products, leverage technology to manage transactions, and identify banking opportunities to drive sales while maintaining accurate branch operations.

Qualifications

• No degree required.
• Typically less than 1 year of related experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and makes appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs using technology and resources.
• Applies product and procedural knowledge to solve customer problems and ensures branch operations are efficient and accurate.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group in Rockford, IL, is seeking a Client Experience Associate in our Retail Banking team. This in-office role supports multiple branches in the region and focuses on delivering exceptional customer experiences to improve financial wellbeing and loyalty.

You will engage customers in the lobby, educate them about PNC products, leverage technology to manage transactions, and identify banking opportunities to drive sales while maintaining accurate branch operations.