Client Experience Specialist – Retail Banking

PNC; Florence (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Backup child/elder care

Educational assistance

Wellness program

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Florence, AL to deliver a premium customer experience, improve financial wellbeing, and grow the bank’s share of wallet. You will handle a variety of customer interactions, educate clients on product options, and refer opportunities to branch staff to support local banking needs.

The role emphasizes lobby engagement, technology-based banking, and proactive sales to foster customer loyalty across multiple branches in the region.

Qualifications

• No university/college degree required; related experience or product knowledge may be acceptable.
• Strong customer service and communication skills are essential.
• Ability to identify opportunities and refer to branch staff when appropriate.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and options for handling finances.
• Identify banking opportunities during interactions and refer to branch staff.
• Engage customers in the lobby to showcase PNC products and services.
• Educate customers on using technology and resources for transactions.
• Apply product knowledge to solve customer problems and maintain accuracy in operations.
• Support sales conversations and service-to-sales transitions to grow loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Florence, AL to deliver a premium customer experience, improve financial wellbeing, and grow the bank’s share of wallet. You will handle a variety of customer interactions, educate clients on product options, and refer opportunities to branch staff to support local banking needs.

The role emphasizes lobby engagement, technology-based banking, and proactive sales to foster customer loyalty across multiple branches in the region.