Client Experience Advocate in Banking & Loyalty

Fairygodboss; Florence (KY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

Life insurance

Disability protection

401(k) with company match and pension

Job summary

PNC's Florence, KY team is seeking a Client Experience Associate to deliver a differentiated customer experience, educate on banking options, and grow wallet share across branches.

You will engage customers in the lobby, apply product knowledge, and support sales through referrals while adhering to policies. The role notes that no degree is required and typically <1 year of related experience; in-office environment.

Qualifications

• No university/college degree required.
• Typically < 1 year of related experience.
• In lieu of a degree, a comparable combination of education, certification(s) and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, ensuring teller and branch daily operations and maintenance transactions are efficient and accurate.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Florence, KY team is seeking a Client Experience Associate to deliver a differentiated customer experience, educate on banking options, and grow wallet share across branches.

You will engage customers in the lobby, apply product knowledge, and support sales through referrals while adhering to policies. The role notes that no degree is required and typically <1 year of related experience; in-office environment.