Customer Experience Advocate - Banking

PNC; Florence (KY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Educational assistance

Job summary

PNC in Florence, KY is hiring a Client Experience Associate to support multiple branches in the region. You will deliver tailored banking experiences, educate customers on options, and refer opportunities to branch staff to grow loyalty and wallet share.

The role emphasizes customer service, adherence to policies, and collaborative engagement with the Retail organization to drive balance and financial wellbeing for clients.

Qualifications

• Roles at this level typically do not require a university/college degree.
• No specific certifications required.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.
• Supports customer loyalty and helps to grow customer share of wallet via differentiated experiences.

Skills

Customer service

Communication

Sales

Banking knowledge

Education

No Degree

Job description

PNC in Florence, KY is hiring a Client Experience Associate to support multiple branches in the region. You will deliver tailored banking experiences, educate customers on options, and refer opportunities to branch staff to grow loyalty and wallet share.

The role emphasizes customer service, adherence to policies, and collaborative engagement with the Retail organization to drive balance and financial wellbeing for clients.