Banking Client Experience Specialist

Fairygodboss; Florence (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Florence, AL, within its Retail Banking organization. The role centers on delivering exceptional customer experiences, educating clients on options, and identifying opportunities to grow wallet share through proactive engagement and referrals.

This is an in-office, no sponsorship role and carries comprehensive benefits. As a frontline associate, you will support multiple branches in the region, handle daily operations efficiently, and uphold

Qualifications

• Customer-focused mindset required for banking experiences.
• Ability to identify opportunities and refer to branch staff.
• Comfort with lobby engagement and advising customers on digital tools.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities through conversations with customers and makes referrals.
• Performs lobby engagement to position PNC products and educate on digital options.
• Applies product knowledge to solve customer problems and drives branch efficiency.
• Supports proactive sales conversations through a defined process to grow share of wallet.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Florence, AL, within its Retail Banking organization. The role centers on delivering exceptional customer experiences, educating clients on options, and identifying opportunities to grow wallet share through proactive engagement and referrals.

This is an in-office, no sponsorship role and carries comprehensive benefits. As a frontline associate, you will support multiple branches in the region, handle daily operations efficiently, and uphold