Client Experience Specialist

PNC Financial Services Group, Inc.; Garrettford (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability protection

401(k) with company match

Educational assistance

Wellness program

Parental leave

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. in Drexel Hill, PA is seeking a Client Experience Associate to deliver a differentiated customer experience and support multiple local branches. The role emphasizes financial wellbeing and loyalty, with education on banking options and proactive customer engagement.

Based in an in-office environment, you will contribute to branch operations and collaborate with staff to meet customer needs while maintaining policy compliance and risk controls.

Qualifications

• No university degree required; related experience may be considered.
• Visa sponsorship is not offered for this position.
• Diverse experience and backgrounds are welcomed.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty.
• Processes customer interactions and educates on available banking options.
• Identifies banking opportunities and makes referrals to branch staff.
• Supports proactive sales conversations through a defined process.

Skills

Customer Experience

Customer Service

Proactive Sales

Accuracy & Detail

Multitasking

Communication

Digital Literacy

Relationship Building

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Drexel Hill, PA is seeking a Client Experience Associate to deliver a differentiated customer experience and support multiple local branches. The role emphasizes financial wellbeing and loyalty, with education on banking options and proactive customer engagement.

Based in an in-office environment, you will contribute to branch operations and collaborate with staff to meet customer needs while maintaining policy compliance and risk controls.