Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Pennsylvania; Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

PNC Financial Services Group, Inc. in Mountain Top, PA is seeking a Client Experience Associate to deliver a superior customer experience in the retail banking environment.

You will educate customers on products and refer opportunities to branch staff to grow share of wallet. This in-office role emphasizes lobby engagement, helping customers manage transactions with digital tools, and applying product knowledge to resolve issues.

Qualifications

• No formal degree required; related experience may be considered.
• Strong communication and customer service skills.
• Ability to identify banking opportunities and refer to branch staff.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on product options.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Supports lobby engagement and helps customers manage transactions with digital tools.
• Adheres to policies and supports proactive sales conversations to grow wallet share.

Skills

Customer service

Banking products

Communication

Problem solving

Job description

PNC Financial Services Group, Inc. in Mountain Top, PA is seeking a Client Experience Associate to deliver a superior customer experience in the retail banking environment.

You will educate customers on products and refer opportunities to branch staff to grow share of wallet. This in-office role emphasizes lobby engagement, helping customers manage transactions with digital tools, and applying product knowledge to resolve issues.