Client Experience Specialist & Receptionist — Tax Office

H&R Block, Inc.; Kendallville (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Kendallville, IN is seeking a seasonal Client Service Professional / Receptionist. You will greet clients, manage check-ins, and coordinate with tax professionals to match clients with the right expert.

This in-person role supports daily operations and client experience during tax season. You’ll work evenings and weekends as needed, with training and a pathway into broader opportunities within tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain orderly, professional office environment.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Multitasking

Communication

Attention to detail

Organization

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Kendallville, IN is seeking a seasonal Client Service Professional / Receptionist. You will greet clients, manage check-ins, and coordinate with tax professionals to match clients with the right expert.

This in-person role supports daily operations and client experience during tax season. You’ll work evenings and weekends as needed, with training and a pathway into broader opportunities within tax preparation or office leadership.