Client Concierge & Office Coordinator — Tax Season (In‑Person)

H&R Block, Inc.; Kokomo (IN); On-site; USD 17,000 - 23,000; Part time

Job summary

H&R Block, Inc. in Kokomo, IN is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations on site. This role offers a pathway into tax-season work with a supportive team.

You will manage scheduling, client check-in, and document handling, while ensuring a welcoming, professional experience. Strong communication, multitasking, and organization are essential. Evening and weekend availability is required during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team and clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Kokomo, IN is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations on site. This role offers a pathway into tax-season work with a supportive team.

You will manage scheduling, client check-in, and document handling, while ensuring a welcoming, professional experience. Strong communication, multitasking, and organization are essential. Evening and weekend availability is required during tax season.