Tax Office Client Experience Specialist

H&R Block, Inc.; South Bend (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Training provided

Opportunities for growth

Job summary

H&R Block, Inc. in South Bend, IN is seeking a Seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations during tax season.

This in-person role focuses on creating a professional client experience and coordinating with tax professionals. You will greet clients, schedule appointments, manage check-ins, and handle confidential information with care while collaborating with the team to maintain smooth office workflow.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients, and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Multitasking

Organizational skills

Office software

Evenings and weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in South Bend, IN is seeking a Seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations during tax season.

This in-person role focuses on creating a professional client experience and coordinating with tax professionals. You will greet clients, schedule appointments, manage check-ins, and handle confidential information with care while collaborating with the team to maintain smooth office workflow.