Client Experience Specialist - Tax Office Reception

H&R Block, Inc.; Mishawaka (IN); Vor Ort; USD 18.000 - 22.000; Vollzeit

Zusammenfassung

H&R Block in Mishawaka, IN is seeking a Seasonal Client Service Professional / Receptionist to greet clients and manage check-in with professionalism. You will schedule appointments, direct clients to the right tax expert, and support daily office operations in person during tax season.

Join a team of tax professionals, with training and growth potential into tax preparation or leadership. Evening and weekend availability is required during peak season.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Fast-paced environment

Client-centric

Interpersonal skills

Multitasking

Attention to detail

Computer skills (MS Office/Teams)

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block in Mishawaka, IN is seeking a Seasonal Client Service Professional / Receptionist to greet clients and manage check-in with professionalism. You will schedule appointments, direct clients to the right tax expert, and support daily office operations in person during tax season.

Join a team of tax professionals, with training and growth potential into tax preparation or leadership. Evening and weekend availability is required during peak season.