Seasonal Client Experience Specialist

H&R Block, Inc.; Clayton (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will schedule appointments and support clients in person, by phone, or virtually, while helping maintain a welcoming reception area.

The role emphasizes strong organization and multi-tasking in a fast-paced franchise office environment with a focus on excellent client service.

Qualifications

• Experience in fast-paced environments is required.
• Customer service experience preferred.
• Ability to multitask and stay organized.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by customers.
• Ensure client needs are met during service in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Organizational and time-management

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will schedule appointments and support clients in person, by phone, or virtually, while helping maintain a welcoming reception area.

The role emphasizes strong organization and multi-tasking in a fast-paced franchise office environment with a focus on excellent client service.