Client Experience Concierge & Scheduling Specialist

H&R Block, Inc.; Clio (MI); On-site; USD 24,000 - 32,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and support tax professionals. You will handle calls, schedule appointments, and ensure client needs are met with a friendly, organized approach.

Ideal candidates bring experience in customer service, the ability to multitask, and strong MS Office skills. The role supports in-person, phone, or virtual service across a franchise office network.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced

Customer service

Multi-task

Organizational skills

MS Office

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and support tax professionals. You will handle calls, schedule appointments, and ensure client needs are met with a friendly, organized approach.

Ideal candidates bring experience in customer service, the ability to multitask, and strong MS Office skills. The role supports in-person, phone, or virtual service across a franchise office network.