Client Experience Advisor - Banking & Loyalty

PNC; Cincinnati (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

401(k) with PNC match

Paid holidays

Job summary

PNC is seeking a Client Experience Associate in Cincinnati, OH to deliver a superior customer experience and identify banking opportunities during customer interactions. The role supports lobby engagement and collaborative sales efforts across multiple branches in the region.

The position emphasizes educating customers on financial options, leveraging technology, and maintaining efficient daily operations. Experience expectations are modest, and the company highlights an in-office culture with

Qualifications

• No university degree required or expected.
• Typically <1 year of related experience.
• Combination of education, certifications, and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Identifies opportunities through conversations and makes referrals.
• Engages customers in the lobby and educates on financial options.
• Applies product knowledge to solve customer problems.
• Ensures branch operations are accurate and efficient.
• Supports proactive sales conversations through defined processes.
• Contributes to growing customer share of wallet through differentiated service.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Cincinnati, OH to deliver a superior customer experience and identify banking opportunities during customer interactions. The role supports lobby engagement and collaborative sales efforts across multiple branches in the region.

The position emphasizes educating customers on financial options, leveraging technology, and maintaining efficient daily operations. Experience expectations are modest, and the company highlights an in-office culture with