Client Experience Specialist — In-Person Reception

H&R Block, Inc.; Prattville (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Prattville, AL. You will be the friendly first impression, handling greetings, scheduling, and intake while supporting office operations and confidentiality.

With training and support, this role can lead to tax preparation or office leadership. This in-person position emphasizes teamwork and professional client service during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and professional communication.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the welcoming face of the office.
• Answer calls, schedule appointments, and pair clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain clean, organized office to support a professional client experience.
• Collaborate with tax professionals and staff for smooth daily operations.
• Handle confidential client information with discretion and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Prattville, AL. You will be the friendly first impression, handling greetings, scheduling, and intake while supporting office operations and confidentiality.

With training and support, this role can lead to tax preparation or office leadership. This in-person position emphasizes teamwork and professional client service during tax season.