Client Experience Concierge (Receptionist)

H&R Block, Inc.; Fayette (AL); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is hiring a Seasonal Client Service Professional / Receptionist to be the welcoming face of the local office. You will manage client scheduling, assist with daily office operations, and support tax professionals in a fast-paced, client-centric environment.

This in-person role offers exposure to tax services and potential stepping stone into tax preparation or leadership, with training provided and opportunities to grow within the office team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and interpersonal skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Team collaboration

Multitasking

Attention to detail

Proficiency with MS Office/Teams

Evenings/weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a Seasonal Client Service Professional / Receptionist to be the welcoming face of the local office. You will manage client scheduling, assist with daily office operations, and support tax professionals in a fast-paced, client-centric environment.

This in-person role offers exposure to tax services and potential stepping stone into tax preparation or leadership, with training provided and opportunities to grow within the office team.