Client Experience Specialist - In-Branch Banking & Growth

PNC; La Grange Park (UT); On-site; USD 37,000 - 62,000; Full time

Job summary

PNC is seeking a Client Experience Associate in La Grange Park, IL to deliver an exceptional customer experience and support branch operations. You will educate customers on banking options, identify opportunities, and guide them through the sales process to increase loyalty and share of wallet.

The role emphasizes in-person engagement in an in-office setting, with a focus on financial wellbeing, service quality, and adherence to bank policies.

Qualifications

• Role may not require a university degree; related experience or certifications may be considered.

Responsibilities

• Delivers a unique customer experience and educates customers on banking options.
• Identifies opportunities through conversations and refers to branch staff.
• Supports proactive sales conversations through a defined process to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate in La Grange Park, IL to deliver an exceptional customer experience and support branch operations. You will educate customers on banking options, identify opportunities, and guide them through the sales process to increase loyalty and share of wallet.

The role emphasizes in-person engagement in an in-office setting, with a focus on financial wellbeing, service quality, and adherence to bank policies.