Client Experience Specialist - Hearing Care

HearUSA; San Francisco (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Monthly bonus

Comprehensive benefits

Paid holidays

PTO

401k with match

Health & Wellness programs

Mentorship

Job summary

HearUSA is seeking a Client Experience Specialist in San Francisco to ensure clients' needs are met promptly, maintain appointment schedules, and deliver Simply Excellent Hearing Care. You will handle walks-ins and appointments, manage stock orders, and perform end-of-day financial reconciliations while upholding a welcoming environment.

Ideal candidates have a HS diploma, proven customer service experience, strong communication, and proficiency with scheduling software and MS Office.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments and scheduled appointments.
• Enter stock and custom orders; perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform end of day processes and reports.
• Maintain a clean, inviting environment.
• Maintain knowledge of hearing aid technology and perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via telephone or in-person.

Skills

Customer service

Communication

Organization

Multitasking

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Computer proficiency

Job description

HearUSA is seeking a Client Experience Specialist in San Francisco to ensure clients' needs are met promptly, maintain appointment schedules, and deliver Simply Excellent Hearing Care. You will handle walks-ins and appointments, manage stock orders, and perform end-of-day financial reconciliations while upholding a welcoming environment.

Ideal candidates have a HS diploma, proven customer service experience, strong communication, and proficiency with scheduling software and MS Office.