Client Experience Specialist — Tax Season Front Desk

H&R Block, Inc.; Bensalem Township (Bucks County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Support for life-long learning

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to be the warm, in-person face of the office. You will manage client check-in, schedule appointments, and support daily operations alongside tax professionals.

This role offers on-site work with potential growth into tax preparation or office leadership after training. Strong customer service and multitasking are essential during the tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interaction.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through on tasks.
• Familiarity with basic computer tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to be the warm, in-person face of the office. You will manage client check-in, schedule appointments, and support daily operations alongside tax professionals.

This role offers on-site work with potential growth into tax preparation or office leadership after training. Strong customer service and multitasking are essential during the tax season.