Seasonal Client Experience Specialist (Front Desk)

H&R Block, Inc.; Coopersburg (Lehigh County); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. This in-person role handles check-in, scheduling, and office support, collaborating with tax professionals to deliver a smooth client experience.

Responsibilities include greeting clients, processing check-ins, and maintaining a professional office. Evening and weekend availability during tax season is required, with growth potential into tax prep or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Client-centric experience

Interpersonal communication

Multitasking

Organizational skills

Computer basics (MS Office, Teams)

Evenings/weekends availability

Formation

High school diploma/GED

Experience in hospitality/call center/reception

Experience in receptionist/front desk/administrative support

Experience in tax office/financial services

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. This in-person role handles check-in, scheduling, and office support, collaborating with tax professionals to deliver a smooth client experience.

Responsibilities include greeting clients, processing check-ins, and maintaining a professional office. Evening and weekend availability during tax season is required, with growth potential into tax prep or office leadership.