Client Experience Specialist — Front Desk & Tax Season

H&R Block, Inc.; Grundy Center (IA); On-site; USD 17,000 - 23,000; Part time

Job summary

H&R Block in Grundy Center, IA is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. This in-person role involves greeting clients, scheduling, and coordinating with tax professionals to ensure a smooth client experience.

The position requires strong interpersonal skills, multitasking ability, and familiarity with basic office software. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills; collaborate well with teammates and serve clients professionally.
• Able to multitask and manage competing priorities throughout the day.
• Organized with strong attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (MS Office, Teams).
• Availability to work evenings and weekends during peak tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team to support daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Office software

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Grundy Center, IA is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. This in-person role involves greeting clients, scheduling, and coordinating with tax professionals to ensure a smooth client experience.

The position requires strong interpersonal skills, multitasking ability, and familiarity with basic office software. Evening and weekend availability during tax season is expected.