Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Marengo (IA); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Marengo, IA. You will greet clients, handle scheduling, and support daily office operations in person during tax season.

The role requires strong interpersonal skills, multitasking, and discretion with confidential information; evenings and weekends availability is expected to support peak periods.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Experience in fast-paced environment

Formation

High school diploma

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Marengo, IA. You will greet clients, handle scheduling, and support daily office operations in person during tax season.

The role requires strong interpersonal skills, multitasking, and discretion with confidential information; evenings and weekends availability is expected to support peak periods.